Frequently Asked Questions

There is no minimum order quantity, however, for orders less than $200, there will be an additional $15 handling charge.

*** No Returns  Allowed on Samples ***

The Handling Charge is applied for sample orders and/or for orders which are less than $200.

The Shipping Charge is related to the freight cost of shipping the order. If the customer’s or a 3rd party freight account is not being used, then a shipping charge will apply.

For orders greater than $350 (excl. tax), we will arrange for delivery at no charge within a 15 mile radius from Santa Fe Springs, CA.

For orders less than $350 or further than a 15 mile radius from Santa Fe Springs, CA, the customer is responsible for freight costs.

Your pricing will be visible once you log into your account.

If your are an existing customer, but do not have a login, please contact Customer Service @562-298-1298, so we may create your login and link it to your customer account.

1. If you know which style/color/size is needed, then you can order via our website. ***No Returns Allowed on Samples***

2. If you do not know which style/color/size is needed, then please contact Customer Service at 562-298-1298 or via the Contact us page.

3. A $15 handling charge will be added for orders less than $200 at time of invoicing. ***No Returns Allowed on Samples***

Approximately 1 business day. However, if items on your order are either low or out of stock, lead time can be between 1 week to 8 weeks based on timing of new incoming inventory.

We will help you through the development process.

• The development charge is $400 per size.
• Lead time is approximately 4 weeks for the first size. Then an additional 4 weeks for the size run after the first size is approved.

For more detail regarding the steps of our development process, download View/Download Coast Pad Development Process

Most customers use the cups in standard white, black and nude colors. But for dye-to-match colors:

• 3 weeks for lab dip (many of our customers ask us to approve the lab dip internally).
• 3000+pairs = no surcharge
• 1000 to 2999 pair = $150 surcharge
• 1 to 999 pair = $250 surcharge

The best way for you to check the fit of a cup is to order a sample. Each of the Coast Pad bra cups was designed for a particular fit and application. Subsequently, the sizing will vary a bit from shape to shape. Most of the styles reference the size such as “34B” or simply “B”. But other styles such as the Z11 and L12 reference a number which has been the industry standard. The following chart should help give you some guidance.

Size	Approximate bust/cup size	EU (JP)
2	30A	65A
4	30B	65B
6	32A	70A
8	32B	70B
10	34B	75B
12	36B	80B
14	36C	80C
16	38B	85B
18	38C	85C
20	40B	90B
22	40C	90C
24	42B	95B
26	42C	95C
28	44B	100B
30	44C	100C
32	46B	105B
34	46C	105C

Note that you can also review the M-List (Measurement List) for the cup for more detailed measurement information.

Yes, we do have a Specification/Measurement List (M-List). Please call our Sales Team at 562-298-1408 to request an M-List for your specific needs.

If you are a new customer, we will set you up to pay for your order(s) by credit card. We accept Visa, Mastercard, and American Express. Your card will be charged at the time the goods ship. However, please note that the amount that will be charged may be reserved at the time the order is confirmed.
 
If you are an existing customer, the order will ship out on the terms under which your account has been set up.
 
If you would like to establish commercial terms with our company, we will be happy to consider your application. The first step is to fill out our credit application which you can download HERE. Once you have completed and had an authorized person at your company sign the credit application, please send it to us at customerservice@coastpad.com. Our credit department will reach out to you within 3 business days to let you know what terms we will be able to extend.

Volume pricing is available. Please contact Sales Team for more information either by calling 562-298-1408 or via Contact us page.

To request RMA (Return Material Authorization), contact Customer Service at 562-298-1298. Returns without an RMA may not be accepted.
Note: There will be a 20% Restocking Fee.

Please review your order carefully as we are unable to accept order cancellation once processing has begun.

Please contact us at 562-298-1298 or via the Contact us page

Yes. The bra cups have been tested for toxic chemicals. You can download the current certificate here. ​OEKO-TEX​​​